Barnes will always endeavour to use the best form of transport for your goods, to ensure prompt delivery as well as being priced competitively.
Goods will be dispatched within a reasonable time of the order being received, subject to availability of products at time of processing.
If the goods you have ordered are out of stock, they will not automatically be backordered. In the event that you order a product which is not currently in stock, Barnes will contact you to arrange a suitable course of action.
Goods will be dispatched via courier.
· Aramex NZ,
· NZ Couriers
· NZ Post
Estimated Delivery Times:
· 1-3 working days for Business and Residential
· 2-3 working days for Rural
After your order has been shipped you will receive an email informing you of your order’s Consignment number and Carrier.
Please note that these are estimates only. If your order is more than 10 days from dispatch, please email us at [email protected].
Some products listed on this website are regarded as dangerous goods and cannot be dispatched via NZ Post. Reference to whether a product is classified as a dangerous good will be clearly noted when the item is selected and in the Shopping Cart. Dangerous Goods surcharges apply.
Items that are large or bulky may incur extra freight charges, often referred to as manual handling charges. If freight costs differ greatly from online calculations, you will be notified via email or phone prior to dispatch of order. In this instance, a confirmation of payment of freight charges will be required from you prior to order being dispatched.
Goods dispatched via courier transport may arrive anytime during normal business hours. If you are not at the address provided at time of purchase when the courier arrives, you should receive a calling card in order to retrieve your goods from the courier company.
If you will not be at the address when the courier arrives you may leave instructions for the courier to leave the goods where you instruct. Please note that Barnes takes no responsibility for goods left at premises if a signature is not obtained at time of delivery.
Please note Barnes NZ is not able to provide an estimated time of arrival of goods dispatched via courier transport.
AUTHORITY TO LEAVE
By adding Authority to Leave at checkout, you are giving the selected transport company permission to leave your order at your premises without obtaining a signature for receipt of goods. The responsibility of these goods becomes solely yours once they are dispatched from Barnes’ premises. Since the start of the COVID-19 pandemic, transport companies may leave your order in a safe place in the circumstance that there is nobody at the premises to receive your delivery. Further information may be found on the selected couriers website.
DAMAGED OR INCORRECT MERCHANDISE
We will replace any merchandise that is received in damaged condition or as a result of a packing error. No goods will be accepted, or replacements issued without prior approval issued in writing by Barnes to return such merchandise. Barnes must be notified of incorrect products within 7 days from date of invoice.
Shipping updated December 2022