Shipping and Returns

Why we can't calculate shipping in the checkout

Freight costs

Barnes will always endeavour to use the best form of transport for your goods, to ensure prompt delivery as well as being priced competitively. To do this we need to gather your goods being ordered and chose the best sized cartons to reduce shipping costs. 

 

Shipping Information

Goods will be dispatched within five working days of order being received, subject to availability of products at time of processing.

If the goods you have ordered are out of stock they will not automatically be backordered. In the event that you order a product, which is not currently in stock, Barnes will contact you to arrange a suitable course of action.

Hazardous Goods

Hazardous goods will include a surcharge based on size and weight of product.

Dangerous Goods

Some products listed on this site are regarded as dangerous goods and cannot be dispatched via Post. Reference to whether a product is classified as a dangerous good is available by referring to Materials Safety Data Sheet (MSDS).

Any product regarded as being a dangerous good will be dispatched via courier transport only. Dangerous goods and heavy/large items may incur extra freight charges.

Courier Transport

Goods dispatched via courier transport may arrive anytime during normal business hours. If you are not at the address provided at time of purchase when the courier arrives, you should receive a calling card in order to retrieve your goods from the courier company.

If you will not be at the address when the courier arrives you may leave instructions for the courier to leave the goods where you instruct. Please note that Barnes takes no responsibility for goods left at premises if a signature is not obtained at time of delivery.

Please note Barnes is not able to provide an estimated time of arrival of goods dispatched via courier transport. 

Permission to Return and to Receive Credit

We will accept return of goods only if in saleable condition and written notification is received within 7 days of receipt. We will issue credit to your account or credit card in New Zealand dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. No goods will be accepted or replacements issued without prior approval issued in writing by Barnes to return such merchandise. Barnes must be notified of faulty or incorrect products within 7 days from date of invoice.